We at BumbleBee Tennis invest countless hours everyday coordinating high quality, affordable, size-limited tennis lessons with superior instructors that only we can offer. This involves coordinating facility availability, instructor schedules, student schedules, and often the weather. This is definitely one of our biggest jobs.

In arranging all of this for you, the only thing we ask is that you make it to the class you have registered for. Just like college, your tuition pays for a class spot in the session, regardless of attendance. However, as a courtesy, we have set up a rescheduling service to assist you with a limited amount of reschedules. See complete rescheduling guidelines below (Please keep in mind that these guidelines are for classes that you cancel; these do not include cancellations due to the weather. For our Weather Policy click here.).

• Classes missed outside of the make-up guidelines below cannot be refunded, rescheduled, or credited in any way.

Quick Links to Cancellation Policies:

• Fall, Winter, Spring Youth Group Lesson Make-Up Policy
• Summer *Open Enrollment* Youth Group Lesson Make-Up Policy
• Adult Public Group Lesson Cancellation Policy
• Adult Monthly Packages Cancellation Policy
• Private Single/Group Lesson Cancellation Policy
• Receiving a Refund for an For a Class
• Summer Camp Cancellations & Refund Policy
• Changing Your Summer Camp Week Policy
• Receiving a Refund for an For a Gift Certificate

YOUTH GROUP LESSONS

For timely and accurate cancellations, please cancel classes via your online schedule.

• Cancellations with less than 4 hours notice cannot be made up/ rescheduled refunded, or credited in any way. This also goes for classes that you miss in which we receive no notification at all.
• Please cancel your class via your online schedule. If you would like to receive a make-up class, cancellations via email or phone call are NOT RECOMMENDED. It can be slow and have a greater chance for misunderstanding. Only when you receive the cancellation email are you fully canceled and eligible for a make-up.  Cancellations notifications cannot be done via telling the instructor since the instructor is not responsible for managing schedules.

8-12 Week Sessions

• 1st class missed
  • At least 4 hours cancellation notice before your class – FREE make-up class.
• 2nd class missed
  • At least 4 hours cancellation notice before your class – $12 cancellation fee.
• There is maximum of 2 make-up classes per 8-12 week session.
• Missed classes due to personal reasons must be taken within their season and cannot be extended to the next season.  Canceled classes due to weather/facility issues please see our weather policy.

13-20 Week Sessions

• 1st class missed
  • At least 4 hours cancellation notice before your class – FREE makeup class.
• 2nd class missed
  • At least 4 hours cancellation notice before your class – FREE makeup class.
• 3rd class missed
  • At least 4 hours cancellation notice before your class – $12 cancellation fee.
• There is maximum of 3 make-up classes per 13-20 week session.

Make-Up Class Restrictions

• Make-up classes must be used within your season of classes.
• Missed classes due to personal reasons must be made-up within the season and cannot be extended to the next season.  For canceled classes due to weather/facility issues, please see our weather policy.
• Rain dates are automatically added to the end of your session and are listed on the schedule page; therefore, students should keep those dates open in their schedule.  If you cannot make a rain date, it does count as a missed class.
• Make-up classes are subject to availability.
• The more advanced notice you give us, the more likely it is that we will find you an appropriate make-up class.

Summer Season Open Enrollment Sessions (Individual class sign up setup)

• Usually for the Summer:
  • Any classes missed
    • At least 48 hours cancellation notice before your class – FREE makeup class.
  • Any classes missed
    • Less than 48 hours notice, but at least 24 hours notice – $12 cancellation fee.
  • No maximum on number of missed classes.
  • All classes must be used within that season.

ADULT GROUP LESSONS

Regular/Outdoor Season:

For timely and accurate cancellations, please cancel your classes via your online schedule.

We offer the most flexible cancellation policy of any tennis club in the city for adult group tennis classes!

Easily cancel your class online within 48 hours of the class time and instantly receive a credit that can be used towards another class for another time or another day. No cancellation fee!

• Less than 48 hours notice, but at least 24 hours notice – $12 cancellation fee.  You will be not charged when you cancel, only when you request for the credit to be added back into your online account.
• No limit on number of missed classes/ make-up classes as long as you cancel your class within 48 hours.
• Less than 24 hours notice or no notice- cancellations cannot be refunded, rescheduled, or credited in any way.
• This policy unfortunately does apply to missed classes due to sickness, traffic, subway issues, work and being lost. 

Monthly Packages/Indoor Season:

How to Cancel: For timely and accurate cancellations, please cancel classes via your online schedule.

• Less than 48 hours notice, but atleast 24 hours notice – $19 cancellation fee.  You will not be charged when you cancel, only when you request for the credit to be added back into your online account.
• No limit on number of missed classes/ make-up classes as long as you cancel your class within 48 hours. 
• Less than 24 hours or no notice-cancellations cannot be refunded, rescheduled, or credited in any way. 
• This policy unfortunately does not apply to missed classes due to sickness, traffic, subway issues, work and being lost. 

PRIVATE LESSONS

For timely and accurate cancellations, please cancel your classes via your online schedule.

This policy is for scheduled weekly private lessons, on and off private lessons, or lessons within a private lesson package for adults and kids. Please contact us 48 hours before the lesson if you need to cancel.

1:1 Private Lesson Cancellation Policy

Easily cancel your class online!  Please make sure to cancel your class according  to the guidelines below to receive a credit that can be used towards another class for another time or another day. No cancellation fee!

• Cancellations must be done at least 72 hours prior to the lesson’s start time in order to be eligible for a make up lesson. All class cancellations should be done via your online account at www.myinfo.BumbleBeeTennis.com.
• Due to limited times, please be flexible in finding a makeup time for any cancellations.
• Cancellations with 72-48 hours notice will incur a $12 cancellation fee. Cancellations with less than 48 hours notice are not eligible to be made up, credited, or refunded.

Private Group & Semi-Private Lesson Cancellation

Cancellations for Private Groups & Semi- Private Lessons are the same as 1:1 Private Lessons with the following additional terms applied:

• If any person in the private/semi-private group class cannot make the class, and the class still takes place, the class cannot be made up, nor can a credit be issued for that individual.
• If the entire group cannot make the class or would like to reschedule the class, please refer to the terms in the 1:1 Private Lessons for details.
• The late cancellation fee of $6 is per person for a private group or semi-private group. Therefore, if you are in a 2 person semi-private class that late cancels, each person pays $6, or a total of $12.
• Cancellations that do not follow the guidelines listed in the 1:1 Private Lessons above cannot be refunded, rescheduled, or credited in any way. This policy unfortunately does apply to missed classes due to sickness, traffic, subway issues, work and being lost.

REFUNDS

Youth Semester Classes

We really think your child will love tennis.  If it turns out to not be the right fit for them, here is our refund policy.

• Same day (as placement of order) cancellation: Full Refund.  No cancellation fee.
• Within 3 classes into the semester: Students can try the class up to 3 classes into their semester to determine if it’s not the right fit.  If before the 4th class, you feel the class is not right for them, you can receive
  • transfer to a different class type
  • an online account credit for use in the future,
  • or receive a prorated refund (classes remaining and not taking place within 24 hours), minus a $25 processing fee.
• More than 3 classes into the semester: No refunds.

Drop In Classes (Adult Group, Summer Youth Classes, Private Lessons)

• Same day (as placement of order) cancellation: Full Refund.  No cancellation fee.
• Within 25 days of the order:If you notify us within 25 days of your order that the class credits that you purchased are not the right fit for you, you have the option to either:
  • Transfer your class credits to another class type without charge or
  • Receive a full refund minus a $25 processing fee
• More than 25 days of the order: No refunds.

Summer Camps

If your child cannot make it to summer camp the week that you have signed up for, see the below guidelines or consider moving your child’s camp to another available week.  Due to high demand and limited number of spaces in our camp, we appreciate ample notice of any cancellations.  We strictly follow our refund policy which is much more flexible than the standard camp refund policy of other camps.

• Same day (as placement of order) cancellation: Full Refund.  No cancellation fee.
• 35+ days prior to first day of camp: Full refund Minus $25 processing fee.
• 22-35 days prior to first day of camp: 85% refund.
• 14-21 days prior to first day of camp: 65% refund.
• 7-13 days prior to first day of camp: 25% refund.
• 6 days or less prior to first day of camp: does not qualify for a refund, credit, or transfer to another week.
• Summer camp deposits cannot be refunded since your spot was held for the camp with that deposit.

*Most refunds will be made via check sent to you through the mail.

SUMMER CAMP

If you would like to cancel your week of camp, please email us at info@bumblebeetennis.com.

Missing days during your camp session:

Missed days during your camp session cannot be made up since students only attend camp during that specified week. However, your notification of an absence is greatly appreciated.

Summer camp deposit refunds:

Summer camp deposits cannot be refunded since your spot was held for the camp with that deposit.

If you pay your deposit but do not pay your remaining balance by the payment due date, your spot will be opened up to other registrants. This, however, does not mean that you have lost your deposit. If an open spot remains in the program, you can simply pay your balance and sign up for the camp.

Summer Camp Refunds:

If your child cannot make it to summer camp the week that you have signed up for, see the below guidelines or consider moving your child’s camp to another available week.  Due to high demand and limited number of spaces in our camp, we appreciate ample notice of any cancellations.  We strictly follow our refund policy which is much more flexible than the standard camp refund policy of other camps.

• Same day (as placement of order) cancellation- Full Refund.  No cancellation fee.
• If you cancel your camp order 7 or more weeks prior to the camp- Full refund Minus $25 processing fee.
• 22-36 days prior to camp- 85% refund.
• 14-21 days prior to camp- 65% refund.
• 7-13 days prior to camp- 25% refund.
• 6 days or less prior to camp- does not qualify for a refund, credit, or transfer to another week.

Changing your week of summer camp

• 24+ days prior to camp- No Fee.
• 14-23 days prior to camp- $25 rescheduling service fee per student per week.
• 7-13 days prior to camp- $45 rescheduling service fee per student per week.