Because our Columbus Circle location is an outdoor tennis court, classes at this location can sometimes be affected by the weather. It is surrounded by high walls, but is not covered. During most of the day there is shade on one or both sides of the court, however when it rains we have to cancel class.

In Case of Rain:
A. We will cancel lessons and notify you in two ways if it is a same day cancellation:

1. Automated voice message to the phone number listed in your profile
2. Email sent to the email address listed in your profile

B. You will receive a credit back into your online BumbleBee Tennis account to use on a future lesson.

What contact information will BumbleBee Tennis use to contact me?
We will use the phone number and email address that we have on file. Be sure this information, located in your profile, is up to date. In addition, you can check the class status on our website for any additional information. If one link in the chain is broken (such as us having the wrong phone number), you may not receive our email or phone messages. In the worst case scenario, if the weather looks iffy, go to our website to check the class status for the day.

For weekend classes, will someone still contact me?
Yes, as long as you have a scheduled class with us, you will be notified of schedule changes.

When will I be notified if my class is canceled due to weather?
Ninety-nine percent of the time, classes will be cancelled at least two hours prior to their scheduled start time. As soon as we know a class cannot go on due to a wet court or definite rain, we contact you immediately.

Why do you only cancel classes the day of?
Foreseeing inclement weather is not an exact science. Therefore, we wait until the day of the class to see how the weather plays out. Very often clouds can clear up in the morning or the weather changes by midday.

What if my class is early in the morning, between 6am-9am. Will I still be contacted?
If it’s a private lesson on a weekday morning, the instructor will call you that morning. You are welcome to cancel your class if you strongly feel it will rain.

What if my class is between 9am and 12pm. Will you still contact me in the morning?
Yes. We check the weather around 7:30am and will contact you as soon as it’s evident that it will rain. We try our very best to contact you 45 minutes to an hour before your early morning class so we can catch you before you leave your house. This means that if you have a 9am lesson we may send our automated voice message out at 8am.

Is there a place for me to check online if my class is canceled?
Yes. On the www.BumbleBeeTennis.com homepage, our class status box on the lower right side of the page is updated as soon as we know class is canceled. For adults, you can also view the adult schedule. Any classes that are canceled are crossed off with a red line.

So again how will I find out if my class is canceled for the day?
1. Check the BumbleBee Tennis homepage class status box on the lower right side. We update this status as soon as we know class is canceled.
2. Check the adult class status on the Adult Classes schedule page. Canceled classes are crossed off with a red line.
2. You will receive an automated voice message on your phone notifing you of the canceled class.
3. You will receive an email notifing you of the canceled class.

Can I call in to find out about my class status?
Yes, but it will be the same info as the website. Calling in during bad weather may actually slow us down as we are handeling many notification methods, so we ask that you just check the website during unpredicatble bad weather days. However if you must know b/c you are leaving the house, you may call. Thank you for your understanding with that.

Will I be still be notified if it starts to rain right before class?
Unfortunately we cannot predict the weather. So as soon as it begins raining, even if it is 30 minutes before your class’ start time, we will begin the cancellation notification process. Our notification system has worked well for us about 95% of the time. Inevitably there will be times when it may rain unpredictably. However, we do hope to reach you before you arrive for your lesson. If we can not reach you beforehand, we sincerely apologize for the inconvenience.

Will I receive a make- up class if my lesson is canceled due to inclement weather?
Youth Classes:
* The first two rained out classes are automatically added to the end of youth sessions, to occur at the same time/place/day as the session’s regular scheduling. Make- up class week for Fall 2009: Week of November 2nd to November 6th. Make- up class week for Spring 2010: Week of June 14 to June 18th.When the number of rain outs exceeds two, we may be able to arrange Sunday indoor youth classes at PS 199 between 12-2pm, depending on facility availability.
* If you cannot make it to the scheduled make- up classes, it is considered a general cancellation and follows the standard youth cancellation policy. Please cancel it on your online account and notify us on when you can make it up.
* If there are no times that suit your schedule, we will credit your online account for that rained out class. You can then use that credit for any other youth program within one year of your class.

Adult Classes:
*A credit will be added to your account so that you can schedule the make- up class at your convenience. You will see the credit in your account immediately after you receive the cancellation email.
*Credits should be used within one year of your canceled class.

What happens if you cancel the class and it becomes sunny anyways?
If for some reason the weather clears up after classes are cancelled, and it will be easy to contact all students, we may be able to put the class back on. Just email or call us and we will do the best we can.

What do you mean by an automated phone message?
In order to effectively, quickly and accurately contact all students from each class, we must send out an automated phone message. An automated phone message is a prerecorded voice message that plays as soon as the phone is answered. The phone number should still read (347)-284-6061. The message will repeat twice just in case the call is sent to voicemail.

What happens if it rains during the summer camp program?
The tennis program will be moved to the large indoor gymnasium at John Jay College. If you have further questions feel free to email or call the office.

What if I think it’s going to rain and BumbleBee Tennis has not canceled classes yet?
Since the rain is often extremely fickle, we will sometimes wait until 2 hours before the start of the class to make a final determination. There have been many times where it has cleared up in the afternoon, making the court playable.

If you are sure it is going to rain, you can “late cancel” your class for that day. If we do end up canceling the class due to rain, you will receive your credit back even though you have late canceled. However, if the class still goes on, you will not get your credit back without paying the $12 rescheduling fee.