Make-Up Class Policy
Youth Group Lesson – School Semester

  We are excited to offer you the option to do make up classes and with such flexibility.  And in addition your first make up is free!

• 1st class missed
  • At least 4 hours cancellation notice before your class – FREE make-up class.
• Additional Classes Missed
  • At least 4 hours cancellation notice before the start time of your class – $12 Rescheduling fee.
  • You will not be charged at the time of the cancellation, only when you reschedule class for another time.
• Missed classes due to personal reasons must be taken within their season and cannot be extended to the next season.  Canceled classes due to weather/facility issues please see our weather policy.

When does the above makeup class apply?

• All school semester youth group classes with the season, including class dates that have been automatically added to the end of the session due to rain/facility cancellations.  Rain dates are automatically added to the end of your session and are listed on the schedule page; therefore, students should keep those dates open in their schedule.  If you cannot make a rain date, it does count as a missed class and follows the above makeup policy.
• Missed classes that even happen on the last day of the season.  If you expect to miss a class at the end of the season, cancel it Early so you can try to do your makeup before the season ends.  Once you notify us about your cancellation, you will begin to receive the open spots weekly e-mail, and take your makeup class, even before your canceled class date.
• For any class cancellations due to any personal reasons, including sickness, injury, traffic, and scheduling conflicts.

• This policy does not apply to the following situations:
• A class canceled due to rain or a facility cancellation: These classes are automatically added to the end and does not use up your free makeup class.  There is a separate policy for weather/facility cancellations for that policy, please see  weather policy.
• Summer Semester single sign up classes: We have a different makeup/cancellation policy for summer single sign up classes.

Make-Up Class Restrictions

• Make-up classes must be used within your season of classes.
• Missed classes due to personal reasons must be made-up within the season and cannot be extended to the next season.
• Make-up classes are subject to availability.
• The more advanced notice you give us, the more likely it is that we will find you an appropriate make-up class.
• Due to the instructor already being at the class, cancellations without the four hours notification, cannot be made up at all.
• Please do class cancellations online.  If you encounter technical/web difficulties, please call 347-284-6061 or e-mail (Info@bumblebeetennis.com) us so we have a record of the cancellation time.
• After you cancel your class, you’ll receive a weekly open spots e-mail with class options to take for that week.  We do it week by week, since that is generally the time-frame we are notified about spot openings.  Please look out for that open spots e-mail.  If you do not start receiving that e-mail within 10 days after your cancellation, contact us.  If for some reason you do not receive the email, please contact us.  Unfortunately, we cannot extend a makeup class the next season, even if for some reason the open spots e-mail doesn’t make it to your inbox. so do contact us if you are not getting that email.

Why do we have such a great Make-Up Policy?

Our goal is to be as flexible as possible to work with your busy schedule.  So despite such a short semester and that most programs do not offer makeup classes, the good news is we do offer our students the option for a make a class!  If you cancel and let us know with at least four hours notice you can make up the class at another time as long as it’s by the end of the season.  The additional good news is that, in addition to offering makeup classes, your first makeup class is free!  With such a short season you may never need that make up class or more than your first free one.

Finally we didn’t stop there, in addition to offering makeup classes, and your first one free, we have made our cancellation window only 4 hours, so that in case of sickness in the morning, you have enough time to cancel your child’s class and still receive a makeup class.  Unfortunately, less than four hours logistically it’s impossible to notify the instructor to cancel the class because they are usually already on their way.  With our youth classes being small group classes each cancellation definitely affects the class.

For timely and accurate cancellations, please cancel your classes via your online schedule.

This policy is for scheduled weekly private lessons, on and off private lessons, or lessons within a private lesson package for adults and kids. Please contact us 48 hours before the lesson if you need to cancel.

1:1 Private Lesson Cancellation Policy

Easily cancel your class online!  Please make sure to cancel your class according  to the guidelines below to receive a credit that can be used towards another class for another time or another day. No cancellation fee!

• Cancellations must be done at least 72 hours prior to the lesson’s start time in order to be eligible for a make up lesson. All class cancellations should be done via your online account at www.myinfo.BumbleBeeTennis.com.
• Due to limited times, please be flexible in finding a makeup time for any cancellations.
• Cancellations with 72-48 hours notice will incur a $12 cancellation fee. Cancellations with less than 48 hours notice are not eligible to be made up, credited, or refunded.

Private Group & Semi-Private Lesson Cancellation

Cancellations for Private Groups & Semi- Private Lessons are the same as 1:1 Private Lessons with the following additional terms applied:

• If any person in the private/semi-private group class cannot make the class, and the class still takes place, the class cannot be made up, nor can a credit be issued for that individual.
• If the entire group cannot make the class or would like to reschedule the class, please refer to the terms in the 1:1 Private Lessons for details.
• The late cancellation fee of $6 is per person for a private group or semi-private group. Therefore, if you are in a 2 person semi-private class that late cancels, each person pays $6, or a total of $12.
• Cancellations that do not follow the guidelines listed in the 1:1 Private Lessons above cannot be refunded, rescheduled, or credited in any way. This policy unfortunately does apply to missed classes due to sickness, traffic, subway issues, work and being lost.

1. If you are hoping to receive a make-up class for the one you have to miss, please look over our cancellation and make up class policy.  Certain restrictions apply where you may not receive a make up class or will need to pay a rescheduling fee.  Make Up Class Policy

2. Go here (My Schedule) and login to your account.

• My Schedule > My Upcoming Classes

3.  Find the class you need to cancel and click Cancel.

• The Cancel Link is located on the right side.
• For Youth Classes it wills say Early Cancel if it’s eligible for a makeup (a rescheduling fee may still apply at the time of rescheduling), or it will say  Late Cancel, which means it is less than 4 hours before the class start time.  You can still click cancel, which will help us notify the instructor, however “Late Cancels” during the school semester programs cannot be made up.  All notifications are greatly appreciated!
  
• For Adult Classes it will say Cancel (if it’s 48 hours before the class) or Late Cancel (less than 48 hours).  If it is between 48-24 hours, you may call us and pay a $12 rescheduling fee to return the class credit to your account for use at another time.
• You will never be charged for canceling a class, only at the time of the reschedule.

4. Check your email for a cancellation confirmation.  See make up class policy if you would like to take steps toward rescheduling the class.

Go here for more info on How to Cancel your Tennis Class.

Scheduling your Makeup Class

Youth Group Lesson – School Semester

1. If you have canceled your class (by canceling online via www.myinfo.bumblebeetennis.com > My Schedule > Click on Early Cancel) with at least four hours notice before the start of the class time, within 10 days you will receive the weekly open spots email.
2. Check the open spots weekly e-mail for class options you can have your child do that week.
3. When you see a class that fits your schedule, respond back to the e-mail stating the class you would like to do.
1. If you have already used your first free reschedule/makeup, then scheduling this additional makeup class costs a $12 rescheduling service fee.  Please state in your e-mail that you are “OK to charge $12 to account”.
2. We will wait until we receive your authorization before charging your account for the rescheduling fee, and before scheduling your makeup class.
4. Since there is limited availability, please look out for a confirmation e-mail that your request was able to be fulfilled.
5. Once you receive the confirmation e-mail that you have been signed up for that specific requested makeup class, you are all set.  Just show up for the class!  In addition, you will receive a day before reminder e-mail that you are sign up for that class.

After the makeup class has been scheduled, everything is set.  If you need to again cancel that class, it would follow the normal makeup cancellation procedure, and any associated rescheduling fees would apply also.

REFUNDS

Youth Semester Classes

We really think your child will love tennis.  If it turns out to not be the right fit for them, here is our refund policy.

• Same day (as placement of order) cancellation: Full Refund.  No cancellation fee.
• Within 3 classes into the semester: Students can try the class up to 3 classes into their semester to determine if it’s not the right fit.  If before the 4th class, you feel the class is not right for them, you can receive
  • transfer to a different class type
  • an online account credit for use in the future,
  • or receive a prorated refund (classes remaining and not taking place within 24 hours), minus a $25 processing fee.
• More than 3 classes into the semester: No refunds.

We at Bumblebee Tennis will do whatever we can to make sure all the variables to create a great tennis lesson for you are all set.  We do a lot of double, triple and quadruple checking.  Unfortunately what we have learned is that all the preparation in the world cannot control everything including:

• Facility cancellations
• Unexpected Subway or traffic emergencies which will hold the instructor in transit, and possibly make them late or at the last minute unable to make it to the tennis court
• Unexpected last-minute instructor sickness/family emergencies.

Facility Cancellations:

• Unfortunately, this is the one thing we really cannot control, especially since many locations are schools who have their own functions.  Although it is rare there will be times where we will have to cancel due to a facility having an event they cannot move.
• if this happens, we will:
• Contact you immediately via the contact information in your online account.  If it is at least a few days before the class, we will contact you by e-mailing you the cancellation notification.  we have found that e-mail is the quickest and most accurate way to notify a big group of people of a schedule change.  Please make sure to make info@bumblebeetennis.com an authorized e-mail person in your e-mail account to prevent are messages going to the spam folder.

Instructor Cancellations:

We will do whatever we can to keep the class on as scheduled.  In most situations, the facility or the instructor will know ahead of time and we will:

• Find a substitute for a sick instructor and keep the class on
• In the case were we are not notified ahead of time, we will try our best to still find a literally last-minute substitute.  If that option does not work out, then we will unfortunately have to cancel the class.  We really apologize if there is an incapacitated instructor right at the start of her tennis class, meaning you arrived to the tennis class but it is unable to go on.  This mainly happens when an instructor becomes ill on the court or if the instructor is stuck underground in a subway.

How will it be rescheduled?

• Youth Classes: The class will be added to the end of your session automatically at the same time, day, location.
• Adult Classes: Reschedule the class online at your convenience.

In summary:

The main thing we want you know is that this situation rarely happens, and when it does, we will do whatever we can to communicate issue with you and keep the class on.  In the case, we cannot, we will let you know and make sure you can retake the class at another time.  Thank you so much for your flexibility with these uncertain variables.

Will I receive a make- up class if my lesson is canceled due to rain, facility or other reason? 
Youth Classes – School Semester:
* The first 3 rained out classes are automatically added to the end of youth sessions, to occur at the same time/place/day as the session’s regular scheduling.

Make- up class week for:

• Fall: First 3 weeks in November.
• Spring 2011: 2nd to last week in June.

* If you cannot make it to the scheduled make- up classes, it is considered a general cancellation and follows the standard youth cancellation policy.